In some cases, a bank client may urgently need to block his card. Sometimes it gets lost, sometimes it falls into the hands of scammers or simply becomes unnecessary. If the client does not block it in time, he will most likely lose the funds in his account. To avoid this, you need to know in advance how to block OTP card Jar.
Features of blocking an OTP Bank card
Blocking a card means suspending all transactions on her account. This process can be done by both the client and bank employees.
The main reasons for blocking a client card:
- No further need for bank services;
- Lost card;
- Suspicion of payment data theft.
Motives from the bank:
- Compromise;
- Suspicion of fraud;
- Suspicion of using the account for money laundering and financing of terrorist organizations.
The most common motive for this is card compromise, when the bank receives a notification that transactions have been made from the client’s account that are radically different from previous ones. In this case blocked amount on the OTP card will not be available until these transactions are resolved.
Difference between blocking a credit and debit card
Blocking a debit card is much easier than blocking a credit card. When blocked debit card the client is always sure that he no longer has a debt to credit institution. With a credit card, everything is more complicated and before you start blocking, you need to ask current debt. You can do this in several ways:
- Through the Internet;
- At an ATM;
- By calling the bank;
- Personal application to a financial institution.
It will not be possible to suspend a credit card, while she has a debt to financial structure. If there was a large delay in payments, you will have to pay not only the principal debt, but also fines that are imposed for failure to comply with the payment schedule.
If you accumulate a large debt to a credit institution, it is better to consult with its employee about how to block faster credit card OTP Bank
Blocking a card via the Internet
OTP credit card may be blocked through the Internet. This is done through the official website of this organization. To start blocking, you need to log in to your personal account.
To do this, go to the website "OTP Direct" and enter your username and password. After authorization in your personal account, you can find out how much is left on your balance, and also check yourself for debts. In your personal account, you can block any of your existing cards.
Having selected the desired action in your personal account, you need to confirm it via SMS. After this, the card will be considered blocked and all transactions on it will be suspended.
Blocking a card by phone
It is not always possible to go to Personal Area and carry out the process manually. Sometimes funds on your balance are at risk. For example, when payment data ends up in the hands of third parties. Need to know how to block an OTP Bank card by phone to react immediately in such a situation.
Blocking by phone can be done in two ways:
The first way is to call hotline jar. The consultant will ask the client who voiced this request to provide his passport information and will block it within ten minutes.
Blocking a card at a bank branch
Some people just don't know how block an OTP Bank card via the Internet. Sometimes there is no access to mobile phone. In this case, you can block the card by visiting the nearest branch of the organization.
The process of blocking a card at a bank branch
Thus, an OTP bank card can be blocked in several ways. You can do this by phone, via the Internet, or visit the OTP office in person. Credit and debit cards are blocked differently. A debit card is blocked immediately, a credit card can only be blocked after the debt is paid off. If you have questions about the blocking procedure OTP Bank employees will advise the client on how to block the card.
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Top up your OTP Bank card: online, via the Internet, no commission
Sometimes banks are ready to issue loans to even the most unreliable borrowers and conduct active promotions in order to sell as many loans as possible. The client has to think independently about how to cope with the credit load, for example, to close a loan at OTP Bank, and after signing the agreement. Not everyone can solve this problem, but we will try to help.
If a borrower pays a personal loan strictly on schedule or in advance, he may lose sight of the fact that the last payment is significantly different from usual. For annuity payments, it can be a negligible amount, and therefore is often ignored by clients. The borrower may think that he has already paid all the money for the loan, but in fact he has a few rubles of loan debt left. Gradually, this debt accumulates penalties and fines that are many times greater than it.
OTP Bank sometimes intentionally fails to notify clients that they have a small debt remaining on their loan repayments. Others do this practice too. financial institutions, while accruing considerable penalties. The fact is that such unclosed accounts improve the statistical data submitted to higher organizations, artificially increasing loan portfolio jar.
The borrower believes that he has paid off his debts and does not even assume that he credit history spoiled and debt collection will soon begin. A notification from the bank comes when a person actually already owes him a significant amount. Unfortunately, this happens often.
Among the reasons for this phenomenon there may be an error during the transfer, a system failure or a human factor. The client himself could have incorrectly indicated the details during the transfer, but the bank is obliged to notify him that the payment did not take place. Therefore, it is recommended to track the receipt of each loan installment, periodically check the status of the loan account and save all receipts.
Important! The amount for early repayment of the loan changes every day, because interest accrues on the balance.
If you are planning to repay your loan early, check the amount of debt down to the last penny so that you are not surprised to discover that it is overdue. On practice banking organizations They rarely admit their own mistakes; all responsibility is placed on the borrower. It is his responsibility to repay the loan in a timely manner and in full. You should check the closing of your loan very carefully and meticulously.
What do we do next?
When you have made your final payment on the loan, check the payment schedule. It is issued upon opening loan agreement or upon early repayment. To make the final payment, you need to personally visit the OTP Bank office and obtain documentary evidence of the specialist’s words. A telephone conversation or oral notification has no legal force, therefore, in case of disagreements with the bank, it is not considered proof that you are right.
You must request a certificate and reconciliation report from the lender. These documents must clearly indicate that the bank has no claims against you regarding loan repayment. The closure certificate must have the stamp and signature of the responsible employee.
In addition to these papers, you should obtain proof that the lender has closed the loan account. Banks are required to do this automatically, but in practice this does not happen. The borrower needs to draw up an application in two copies with a request to close the loan account. On one of them, the bank employee will mark the acceptance and inform you of the deadline for its consideration.
Usually about a week is given for closing, sometimes banks announce a longer period, which is due to their internal regulations. After this time, request a certificate that the loan account has been cancelled.
If the loan was taken from OTP Bank, you should check the termination insurance policy. If the insurance is not cancelled, you should write an application to terminate the contract. Ask if you can return a part insurance premium at early repayment loans. This possibility depends on the features of the insurance contract and its payment scheme.
Please pay Special attention to disconnect from related banking services– SMS alerts, mobile and Internet applications, if you do not plan to use them in the future. This will require a separate request from the client. Thus, after the final repayment of the loan, the borrower will have:
- document confirming the complete closure of the loan;
- certificate of cancellation of the loan account;
- extract from credit account for the entire period of its validity;
- notice of termination of the insurance contract;
- a document confirming exclusion from all additional banking services.
Only official forms bearing the blue seal of the bank (or insurance company) and the signature of an employee authorized to certify the documents have legal force. These papers should be kept indefinitely. If the creditor subsequently makes claims for payment of the debt, you will have convincing evidence that you are right.
Anatoly asks
Hello. Six months ago I opened a credit card at OTP Bank. At a certain point, she really helped me out. And now I want to close it. How can I do it? Will I be allowed?
Good afternoon, Anatoly. Let's look at how to properly close an OTP Bank credit card.
How to properly close a credit card from OTP Bank
A credit card from any bank, and OTP is no exception, must be closed correctly. Let's see how to complete this procedure so that the card holder does not have problems with the credit institution in the future.The first step of the operation is to check the balance. This can be done using an ATM or contacting a bank employee at a branch. The third option is a personal account on the OTP Bank website, where the card user will find complete information on the balance. Internet is required here.
The balance must be checked, because if there is a debt, the credit institution will not close the card. If you find out that you have a debt, you must pay it off in full and only then contact financial institution with a request to close the credit card.
Note!
If you destroy a credit card (tear it, cut it, etc.), this does not mean that the credit card account is closed.
Physical destruction of the card is not enough to close it. If even a penny remains, interest will accrue, and after a few years the client will receive a call and be informed that he has a debt to the bank. Credit institutions often deliberately do not inform such clients in a timely manner. They are waiting for the debt to grow.
To avoid these problems, you should liquidate your credit card according to the instructions.
Options for closing a credit account
There are three options for properly closing an account:- Contact the institution and its support service. On one side of the OTP Bank card there is a telephone number for this service. The card holder needs to call it and declare their desire to suspend the use of the credit card. An OTP bank employee, after listening to the client, is obliged to take the necessary actions to fulfill the client’s wishes;
- Suspension of credit card transactions. Using online banking, you can add your card to the stop list. This will allow you to pause account transactions. Then you will need to write a statement and ask the OTP bank to close the card;
- Visit to OTP Bank. Personal communication with bank employees will provide an opportunity to minimum terms close the credit card. The borrower will immediately be provided with information on the account, will be assisted in writing an application, and will perform the necessary operations to liquidate the card. If a debt is discovered, it can be repaid immediately at the cash desk of the credit institution.
The bank will issue it 45 days from the date of account closure. True, you will have to write a statement again. A plastic card is destroyed in the bank in the presence of its holder. Only by destroying the credit card can you be sure that no one will be able to use it.
Some are interested in how to close an OTP Bank card, because this is not the most convenient procedure. In fact, you need to go to the branch where you received the card and this is the only way to close it. Alternative methods Bank employees do not provide instructions on how to close a credit card.
In what cases and when may it be necessary to close a card?
An OTP Bank client may need information on how to cancel a credit card in the following cases:
- Moving to another country.
- Change of bank.
- The card's service life has expired and you need to open a new one.
- There is no longer any need to use a card.
- The card was stolen or lost by the owner.
What you need to know before closing your OTP Bank card
If we are talking about a debit card, then the OTP Bank client only needs to withdraw all funds from the account. You don’t have to do this yourself, because during the closing process the manager may give you your money in cash. If you need to close a credit card, you will have to pay off the entire debt at once. Once the bank employees are satisfied that the client has done this, they will continue the closing procedure. The card and account will be completely closed only after 40 calendar days.
How to close an OTP Bank debit card
How to refuse a card if it is a debit card. OTP Bank employees offer all their clients only one method.
At the bank office
You must visit a bank branch and provide employees with an application to close the card. In this case, you must notify OTP Bank 40 days before the expected refusal. In response, the manager will provide an application form for closing the card and account or draw it up independently. In order for the closure to take place, you will also have to withdraw all funds from your account. You can dispose of the card yourself or an employee will cut it in front of you. The account will be closed after a month has passed.
How to close an OTP Bank credit card
The procedure for closing a credit card is not much different from a debit card. For OTP clients Banks also offer only one closing option.
At the bank office
Unfortunately, OTP Bank still does not have remote card closure. In order to say goodbye to your credit card, you will have to go to the branch. The procedure is exactly the same as described above, in the case of debit card. The only difference is that in addition to withdrawing all of their funds, the client will have to immediately repay the loan debt, if any. Only after this the manager will be able to close the card.
What documents are required
Since you will have to go to a bank branch, you will need a list of documents for closing:
- Passport or other identity document.
- A credit card that needs to be closed.
- Application for termination of cooperation with the bank.
As for the statement, it may or may not be in hand. If you find yourself in the second situation, this means that the manager will give it away on the spot.