Today, OTP Bank services more than 3.9 million banking consumers.

This became the reason to establish communication with clients, provide round-the-clock assistance in resolving certain issues, and the bank’s management organized work hotline.

Reasons to consult with a live operator

There are situations when, at the time of using the card, consultation or a quick solution to a problem is required.

In this case, the service of calling the OTP Bank contact center line is invaluable.

The main reasons for direct communication with a call center operator may be:

1. Questions arising regarding bank credit cards:

• limit balance;
• the amount of the approved payment to repay the debt on the loan (credit);
• the rest of my days grace period;
• the amount of accrued interest and penalties;
• Possible actions and consequences of the consumer in case of non-receipt of payments and blocking of the card.

2. Questions about credit products:

• conditions applicable to the borrower;
• conditions for obtaining borrowed funds;
• credit payment options;
• actions of the borrower when processing the return of goods;
• conditions for forced debt refinancing in the event of insolvency.

3. Cash loans:

• required documents for presentation;
• decision waiting time;
• repayment terms.

4. Deposits:

• conditions for registration and replenishment;
• amount of accrued interest;
• availability of insurance and conditions for its withdrawal.

5. Loss of bank plastic:

• conditions for rapid blocking of plastic;
• conditions for quick dialing to a bank operator.

6. Other questions.

What numbers are available for contacting OTP Bank consultants?

OTP Bank contact service provides its services to the public 24/7.

To reach the operator, just dial a combination of numbers:

Tone dialing

To take advantage of receiving personalized information, you will need to go through an identification procedure, which involves answering the operator’s questions.

Communication with banking consultant the above numbers become available after identifying the section of the voice menu:

• For questions regarding bank cards (activation/blocking, assigning a PIN code, registration and additional financial information) — button 1 answers;
• Button 2 is responsible for applying/receiving loans/credits;
• Deposit conditions - button 3;
• Other services - buttons 4.

Attention! Having reached the contact center, having decided on the section of interest for obtaining information, the client can receive a response from an answering machine or take advantage of the opportunity to communicate directly with a banking consultant.

The call center is designed to receive a quick and complete response from a professional consultant.

The automatic menu brings inconvenience to communication.

This is due to the fact that there is no way to return to the previous section, and to make a choice of another item you have to call again.

Therefore, many clients are interested in the possibility of dialing a call service specialist.

How to reach a hotline operator without an answering machine?

To make quick decisions in the event of problems (such as blocking of bank plastic), you need to know the rules for dialing a bank specialist.

IN in this case you need to understand that this opportunity It is not available to resolve not every issue, but mainly to resolve issues related to credit products.

What steps can I take to reach an operator via the Internet?

Toll-free phone numbers that can be reached from both mobile and landline phones are listed above.

Let's look at how to make online calls:

1. Set up Skype.

2. Using a search, identify the user: otpbank_russia.

3. Call the operator to dialogue.

It is possible to contact a personal manager or a direct call to the OTR department.

You can check the branch phone number on the bank’s website, and don’t forget to check the specialists’ work schedule.

In conclusion, I would like to note that the well-established operation of the free hotline from OTP Bank is a necessity that makes it possible to increase trust between clients and the financial institution itself.

Founded in 1994, OTP Bank today is a universal credit institution, providing a full range of modern financial and credit products and services for corporate and private clients. The company is also among the 50 best banks in Russia, and in some specific areas it is a leader in the country’s market. The bank's management, represented by authorized employees of contact centers, accepts for consideration oral and written requests from its clients on all issues regarding the quality of service and the provision of its services.

OTP Bank support service: how it can help the client

Whatever method you choose to submit your appeal, you can always:

• Find out about the status of your account, deposit card or loan;
• Check your funds balance and details of recent transfers;
• Block the card if it has been stolen or lost;
• Order certificates of any type from the bank;
• Close the deposit early without visiting the office;
• Check the current exchange rate;
• To know detailed information about all products and services;
• To plug additional services bank or deactivate them;
• Get help with online banking or restore access;
• Find out about the opening hours and addresses of branches, terminals and ATMs.

How to submit an appeal to OTP Bank: 4 ways to contact support

You can contact the OTP Bank support service through several channels:

1. Online resources on the Internet - form feedback on the bank's website, email, official communities in in social networks;

1. Contact center telephone numbers;
2. Postal address of the bank's main office;

Postal address of the Main Office of OPT Bank: Russian Federation, 125171, Moscow, Leningradskoye Shosse, 16A, building 1.

1. Filling out a written request at official representative offices of the bank.

How to call OTP Bank

There are several contacts for the bank's 24/7 support center:

• Free short number 07-07 for calls from mobile phones countries;
• 24/7 hotline 8-800-100-55-55 for free calls from Russian landlines;
• International format number +7-495-775-33-53 for calls from all landlines in the Moscow region or from abroad;
• Login “otpbank_russia” for calls via Skype.

Before contacting the OTP Bank hotline employee, you will be given the opportunity to listen to the voice menu items of the automatic operator. This way you can find answers to the most popular user questions or get acquainted with the bank’s offers. Before calling a Skype consultant, make sure that your device's headset and microphone are connected and working properly.

Online communication with OTP Bank support service

Depending on the topic of your request, bank employees will need to provide the following information:

• Date of birth;
• Passport details;
• Bank card or agreement number;
• Priority method for receiving a response;
• Residence address, telephone number, email;
• A copy of certificates, checks or statements.

OTP Bank support service is available through a convenient feedback form on the website:

1. Go to the contact section “Contact them” on the bank page.
2. Enter your personal data in the “Contact the bank” questionnaire that opens.
3. Select the subject of the appeal.
4. Describe in detail the current situation or your question.
5. If necessary, add a file with a copy of the documents.
6. Agree to the terms of processing your data.
7. Enter the code from the image and submit your application.

Registration of such requests in the unified register of the OTP Bank support service occurs on the day the application is received. The response will be provided through the communication channels provided by the client in the application. This may be a written response to the client’s residential address, a response to email address, SMS notification, verbal response by phone or directly at the bank office.

In order to improve the quality of service and attract new OTPs The bank provides ample opportunities for prompt customer communication for current and potential clients. By calling the OTP Bank hotline number, deposit owners, borrowers, holders plastic cards and future clients will be able not only to receive advice on topics of interest, but also to quickly resolve situations regarding card blocking.

Reasons for appeals

OTP Bank specialist toll free phone hotline at any time of the day, without breaks or weekends, will answer queries of interest to clients regarding the terms of future cooperation, as well as the current use of a particular service of a credit institution.

Efficiency is especially important in situations where a card is lost or stolen. If it falls into the wrong hands, the card can be reset by criminals in a very short time. A prompt call to block a plastic product will save credit or accumulated funds from unauthorized use by unauthorized persons.

Specialists of the credit institution’s consulting service, free of charge, carry out:

1. Informing about possible credit limit and basic loan servicing conditions.
2. Providing information about the conditions for using the card.
3. Performing a block by card account in case of its loss, loss, damage, theft.
4. Agreeing on the terms of a future cash loan.
5. Providing information about any product of the organization.

It is not necessary to visit a branch to obtain the above information - most information requests can be resolved by calling the OTP bank operator in all constituent entities of the Russian Federation - 8-800-100-55-55.

Other hotline numbers

In addition to the main 24-hour service number, there are several specialized numbers, depending on the type of request:

• on issues of providing a consumer loan for making purchases in retail stores - 8 800 200 70 05 ;
• by release credit cards - 8 800 200 70 01 ;
• for placing deposits, as well as issuing cash loans - 8 800 100 55 55 .

In addition, especially for subscribers of the main cellular operators in Russia (MTS, Megafon, Beeline, Tele2), communication via a short convenient number is available 0707 . Calls are made free of charge.

Other types of communication

In addition to the allocated special numbers, you can contact in other convenient ways:

• by email;
• via Skype;
• leave a request on social networks (Vkontakte, Facebook, Odnoklassniki);
• using the feedback form on the official Internet resource of the credit institution.

The credit institution's operational communication is available to clients on a variety of issues at any time of the day, without weekends or breaks. However, if immediate assistance is required, you should know how to call the OTP bank operator, depending on the purpose of the request.