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Operator otp bank phone that will answer. Contact phone numbers from the bank. Loan hotline

Often, bank customers have various questions about the possibility of conducting transactions, as well as the operation of various services and services. For detailed answers to such questions, you need to consult with a specialist organization. That is why banks create many ways to conveniently and fast communication. This article will present all the ways to contact, as well as how to call a free operator?

The presented organization takes care of its customers and specially distributed the phones of its operators for them in such a way that each phone is intended for some kind of banking service.


How to call OTP operator Jar? Thus, if you need to get an answer to a specific question, you need to select the appropriate operator and call him at the following number:

  • To resolve issues related to obtaining or repaying loans, dial the number - 8 800 200 70 05 .
  • For questions regarding credit cards, please dial the following number − 8 800 200 70 01 .
  • For those who wish to open their bank account or take out a cash loan, the following phone number is available − 8 800 100 55 55 .
  • If your question is related to the topic of small business - 8 800 200 70 09 .
  • Standard hotline phone for Moscow and the Moscow region - 8 495 775 33 53 .
  • Standard hotline for St. Petersburg - 8800

Calls to all listed numbers are absolutely free.

Email addresses (email)

If you do not have the opportunity or desire to contact the operator by phone, then you can send a question via e-mail. has several email addresses at once, each of which is intended for specific banking services.

So, you can leave your message at one of the following addresses:

Letters to email addresses checked every day. However, a response can be expected within a few days, depending on the workload of the organization's employees.

Free call from mobile

How to call an operatorOTP Bank for free? As already mentioned above, any calls to numbers that begin with numbers 8 800 - are free of charge.

Also, using a mobile phone, you can call a special number - 0707 , which is free for most carriers.

Feedback form OTP Bank

When going to the site of the represented organization, the client can contact the organization by filling out a special form. This form is divided into two tabs at once: the first is responsible for receiving a response from employees of the organization, and the second is responsible for receiving required documents.

What needs to be included in the form feedback:

  • Full name of the client who applies to the bank.
  • Please indicate if you are a customer bank or not.
  • If you are a customer, you must indicate the number of the contract or bank card.
  • Next, you need to specify your email address(the answer will come to it).
  • Then the number is indicated mobile phone and passport details.
  • After that it is indicated theme of the appeal.
  • Next, you can enter the message text, to which you can also attach the necessary files.

Ordering the production of documents on the site

If you need to order the receipt of any documents from the bank, then you can do this without leaving your home. The document ordering process is as follows:

  • Go to website organizations.
  • Go to section "Ordering Documents".
  • Enter personal information.
  • Further specify contact information and passport details.
  • Select document type and submit an application.

5 ways to call and write to Tinkoff bank operator free of charge

Support for OTP Bank in social networks

OTP Bank is constantly improving the ways of interaction between clients and the organization and provides all possible ways connections. So, you can ask your questions not only by calling the hotline, e-mail or using feedback, but also contact various in social networks.

Video: how to contact an OTP Bank specialist?

OTP Bank consistently ranks among the fifty largest credit institutions in the country. The amount of capital is about 27 billion rubles. Only in Russia regular customers reaches half a million people. Phone OTP Bank and other important information can be checked on the portal.

Hotline of OTP Bank

A credit institution is present in most cities of the Russian Federation. For prompt and uninterrupted customer service, the bank uses a hotline that anyone can call. Actual phones:

  • 8 800 100-55-55 - for customers throughout Russia.
  • +7-495-775-47-75 - for clients from Moscow and Moscow region.

These numbers are for individuals. Legal entities are served by a separate telephone line. Representatives of companies and organizations can contact OTP Bank at the following phone numbers:

  • 8 800 200-70-09 - for calls throughout Russia.
  • +7-495-775-47-75 - for calls from Moscow and Moscow Region.

Federal telephones of OTP Bank operate around the clock. Regional numbers, including the Moscow region, are used only during business hours.

Federal phone numbers are free. They can be called from both mobile and landline phones. When calling landline numbers from mobile devices, fee will be charged according to tariff plan mobile operator.

Phones of OTP Bank for loan products

To optimize the process of remote interaction with customers, OTP Bank separated its current numbers by lines. It is advisable to make calls in the following order:

  • 8 800-200-70-05 - obtaining information on consumer issues.
  • 8 800-200-70-01 - service related issues bank cards as well as their design.
  • 8 800-100-55-55 - general issues By consumer loans, deposits, deposits, bank accounts, and other products.

Each of the above numbers is open 24/7. Calls to them from anywhere in the Russian Federation are made free of charge, and without restrictions on the duration of the call.

To speed up the process of obtaining the necessary information, it is advisable to use the help of an auto informer. Some services, for example, PIN-CODE generation, are provided only with the help of an auto informer. Employees credit institution are not involved in this process. This applies to any cards.

Free number of OTP Bank for mobile devices

Especially for calls from mobile devices, OTP Bank has a short number - 0707 . This number is federal, so customers from anywhere in the country can call it for free.

The short number is intended for subscribers of the "big four" mobile operators - Megafon, Beeline, MTS, Tele2. Subscribers of other mobile operators cannot call this number yet. It is easiest for them to use federal numbers with a prefix - 8 800.

What issues can be resolved by phone in OTP Bank

Apart from information services, which are provided to customers by phone, the use of technical means of service is also provided. By dialing the correct number, customers can:

In this case, you can use the functionality of the auto informer, or the help of a Bank employee. The answer of the specialist, as a rule, arrives within a few minutes.

Additional channels for communication with OTP Bank

In addition to phone numbers, OTP Bank uses alternative channels to communicate with customers. In particular, ask a question, or receive necessary information on bank products, it is possible through e-mail, - through personal correspondence with the manager of a credit institution.

As in the case of telephones, OTP Bank uses several channels for correspondence with customers. Physical and legal entities can use the following e-mail addresses:

Processing incoming requests through these channels takes 1-2 banking days. By mail, existing customers can also order documents - certificates and extracts in electronic form.

If the client experiences inconvenience when communicating by phone and does not have a valid e-mail, he can contact the Bank's employees in groups on social networks. OTP Bank has active groups and channels on the following resources.

OTP Bank is one of the largest financial organizations in Russia, represented in many regions. The organization is banking, so all relevant services are provided. To attract new, maintain existing customers, it is necessary to build good relationships through feedback. The communication system allows you to solve problems, answer customer questions online. In addition to the telephone service, you can also seek advice on the Internet.

How to write a support message online? What are the contact details, how to get through? How does the OTP Bank hotline work? Schedule for receiving calls on the "hot" channel?

How to write to the support service of OTP Bank?

As in any company, OTP provides its customers with many additional channels for communication, in addition to the classic hotline. After all, contacting by number is not always considered convenient and optimal, especially when a client contacts from abroad. Yes, and some tasks are much easier to solve in electronic form, with the attachment of the necessary documents and files.

Alternative means of communication are:

  • Email - [email protected], answers about the activities of the institution.
  • Mail - [email protected] features of Internet banking.
  • A special "Feedback" form is available on the website and through the application.

Making an appeal or complaint consists of some points, we will discuss this in more detail below.


Among the alternative forms of communication, the Skype call stands out in an interesting way. Of course, a network connection is required, but now almost everyone has such an opportunity. Finding an OTP on Skype is easy, the account is signed - otpbank_russia.

Among the informal means of communication, groups in the social networks VKontakte, Twitter, Facebook, Odnoklassniki require a special role.

Leave a comment and a staff member will answer any questions within minutes. It may be necessary to contact a specific OTP hotline unit to resolve the issue.

What is the phone number of the OTP Bank hotline?

Depending on the topic of the question, several separate “hot” channels have been created in the OTP for more prompt decision tasks. But there is also a single hotline that accepts any appeals. If necessary, the client will be contacted by the relevant department.

You can call the operator using the following contact details:

  • 8 800 100 55 55 - this free phone is available throughout Russia from mobile, stationary devices.
  • 8 800 200 70 09 - hotline telephone for legal entities.
  • You can also contact the operator using the speed dial number available from mobile operators - 07 07 .

It should be remembered that there are separate hot numbers for direct communication with the required department, for example:

  • Loan questions - 8 800 200 70 05.
  • Maintenance and issuance of credit cards - 8 800 200 70 01.

The OTP took into account that it is much more convenient to separate hotlines according to the topics of requests, those who apply choose a specific phone number. Service takes place in a more specific form, employees resolve the issue quickly, using their accumulated experience and knowledge.

Communication with technical support through the application

Developed mobile app from OTP Bank is a mobile banking that opens up a lot of additional options for the user:

  • View accounts, history.
  • Making various payments.
  • View news, promotions, offers.
  • Payment for services.
  • Information about exchange rates.
  • Credits.

Also via Personal Area technical support available. Similar to the site, you can make an official appeal and get a response from the institution.

On this moment installation and use of the mobile extension is free of charge. The application works on phones with operating system- Android and iOS.

How to write a complaint?

You can leave a complaint via the Internet using the website or application. In the "Help" column, you can find a tab where a special form is presented for filling in the following data:

  • Address.
  • Passport data.
  • Contacts (phone number, email address).
  • The subject of the appeal (reviews, complaints, questions, etc.).
  • The point is in the message.

The response time may differ from the complexity of the problem, in any case, all requests are accepted and processed without fail.

Working mode

For prompt and urgent solution of customer problems, technical support is available around the clock. Opening hours of "hot" numbers and online forms without days off, breaks.

Hotline The OTP of the bank will be required by many clients of the institution. But how to contact the contact center specialists? Our article will offer several ways for users.

OTP bank is quite large financial institution. There are several advantages of the institution that should be listed:

  1. A wide range of services is offered.
  2. The financial institution is quite reliable.
  3. It offers attractive conditions to clients.
  4. Has a good reputation in the market.
  5. Develops new products.
  6. Released a handy app.
  7. Organized customer support.
  8. You can quickly contact the experts if necessary.
  9. There are no problems in cooperation with the institution.

OTP bank phone: free for communication with the operator

Today, there are several ways to contact the operator:

  • Hotline of OTP Bank.
  • Feedback form on the site.
  • Write to email.
  • Through social networks.
  • In the application.

OTP Bank hotline phone - free from mobile

Many customers use the hotline. This is a fairly simple way to contact the institution's specialists. At the moment, the organization provides several numbers, you can call them from a mobile or landline phone:

  1. For loans at retail outlets - 8 800 200 70 05.
  2. By credit cards – 8 800 200 70 01
  3. For small businesses - 8 800 200 70 09.

OTP bank phone number - hotline for a loan with an operator

Phone for cash loans and deposits - 8 800 100 55 55.

When calling you will need:

  • Wait for the operator's response.
  • Report the reason for the call after the connection.
  • Provide personal data to identify the client.

By email

Email is another way to get in touch. Some customers are unwilling to call the OTP Bank hotline. In this case, you can send a letter. Specialists will consider the appeal and send you a response to the same address from which the postal item was received.

Available contact addresses:

  1. Advice on the products and services provided - [email protected].
  2. Questions about the online service - [email protected].
  3. If you would like to make a complaint, please write to [email protected].

In social networks

  • VK - @otpbank_ru.
  • OK - @otpbank.russia.
  • FB - @otpbank.ru.
  • Twitter - @OTP_Bank_Russia.

In the application

The bank also has its own application. It allows customers to manage an account and receive information of interest. Let's list the benefits of the program:

  1. She is easy to learn.
  2. It can be quickly downloaded from the official store.
  3. The program has a stylish design.
  4. It provides many useful features.
  5. Updates and gets better with time.
  6. You will be able to use the application comfortably.

You can download the program at official store. It is freely distributed and available to all customers. The application has a special item for communication with the bank, you need to go to it.

Feedback form

You can contact the institution through the feedback form. This will require:

  • Go to the portal https://www.otpbank.ru/.
  • Find the "Contacts" section.
  • It contains a form to fill out.
  • Enter the requested information and enter your question.
  • Submit your request for review.
  • A specialist will contact you shortly and answer your questions.

The choice of method depends on how quickly you need to contact employees and which option is most convenient at the moment.

At jar OTP has a wide range of services. Private and corporate clients can use them in any branch of their locality. For questions about servicing cards, providing services, you can contact by phone hotline OTP Bank.

To date OTP bank serves approximately 4 million customers. When using the services of the institution, questions and problems may arise that are easily solved by contacting the hotline. line for free telephone. Most often, citizens are customers jar applied for the following reasons:

  • Credit cards and loans. Operators jar citizens can find out the limits on credit cards or the balance of the payment, the sequence of actions in case of late payment on the loan, the amount of accrued interest and penalties;
  • Customer credit. Credit on consumer needs OTP bank is provided on optimal terms for customers, which can be found out from operators by telephone indicated on the official website of the institution. Operators jar prompt what procedure is carried out in case of insolvency;
  • Cash loans. When contacting customer support OTP bank information will be provided on the location of its nearest branches, documents that will be required, the timing of consideration of applications, places of debt repayment;
  • Deposits. IN OTP bank citizens can open a deposit. For all questions, you can contact the support service for free phones. Managers will tell you where you can open a deposit, what interest will be charged;
  • Bank cards. Main line of business jar is issuance to customers plastic cards. Sometimes there are situations of their loss or theft. Operators hotline will help to make operational blocking;
  • Other issues that require the help of a consultant jar.

Ways to contact consultants

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