Sberbank security service provides assistance. Security service and its work. Use only official banking applications from the App Store, Google Play, Microsoft Store

It is considered the most reliable and trusted financial institution in our country. This ensures its popularity among the population. The bank is represented by many branches both in Russia and abroad. An extensive Internet banking system complements the office customer service system. Every day, hundreds of scammers, hackers and swindlers of all kinds try to find vulnerabilities in the banking mechanism in order to illegally obtain money. The Sberbank security service, which operates in secrecy mode, is called upon to prevent fraudulent activities and minimize their consequences. Therefore, if you need to contact the specialists of this service, getting a phone number will not be easy.

Security Service - this is a mandatory unit for anyone banking structure. It was not created for consultation, like a technical support service that answers questions about debts, interest or the intricacies of processing transactions. Their task is to provide financial security bank clients. Also - quality control of services that Sberbank provides (from payment of utility bills to monthly payments on loans).

There is a single algorithm on which the work of the Sberbank Security Service is based:

detailed consideration of the received application;
collection of information and its thorough analysis;
transfer of the case to the head office located in the capital;
combining efforts and coordinating actions on the case based on the available results;
formation of a solution;
work towards results in eliminating the consequences of the problem;
strengthening vulnerabilities and working on mistakes in a specific case.

The main area of work of the Bank Security Service is the fight against hacker attacks and fraudsters.

The scammers are at work different ways not only using the Internet, but also in the real world. There are many ways to cheat - from card fraud to fraudulently obtaining access to PIN codes and other confidential information of citizens.

Still, how to call SB or write there? There is no direct way. But, if you suspect that fraud or robbery is being committed, you can and should immediately report this to bank employees in any department. Or call the customer support center hotline at 8-800-555-55-50.

What exactly does the Security Service do?

A unit such as the Sberbank Security Service was formed to:

ensuring favorable conditions when providing clients banking services;
guaranteeing safety cash deposits and savings of citizens.

How does the service work? The safety of citizens' funds and financial transactions in the Savings Bank of Russia is based on the following main factors:

preventing fraud when processing loans and other financial transactions;
protection of clients from abuses by bank employees towards clients;
preventing emerging threats - for the safety of funds stored in the bank;
protection against open fraud within the bank.

To begin work, Security Service specialists must be provided with strong evidence of a threat or illegal act committed. No action is taken based on an unsubstantiated story.

When should you contact the Security Service?

To contact the Bank Security Service, you must have grounds and evidence of fraud or fraudulent activity. For example,

When communicating with a bank employee, you receive requests for additional payment for services that do not involve commission.
When issuing funds or receiving a transfer at a bank branch counterfeit bills were received.
Without the permission or knowledge of the account owner, funds were debited from the account (regardless of whether this happened anonymously or the criminals acted on behalf of bank employees).
The client receives calls from bank employees with threats and demands to commit certain financial operations or actions.
When performing transactions at the ATM, a failure occurred and the money was written off, but the cardholder did not receive it. In this case, the card can either be given to the client or left inside the device.

But even if there is a reason to contact the Sberbank Security Service, finding the phone will not be easy. It is carefully hidden from ordinary users.

Important! The client may request clarification of the current situation on the spot or contact the Call Center at 900 or +7-495-500-55-50.

If you suspect that you have become a victim of fraud, contact your bank as quickly as possible!

Why is the number hidden?

SB contacts - be it the telephone number of the department in Moscow or something else - are not open information. There is also no need to look for any official website of the service.

Such privacy measures - This is not exclusive from Sberbank; they are used all over the world. This is done to ensure that sources of potential security impacts financial institutions there was as little as possible. A mobile connection is a fairly vulnerable way of communication for hackers.

When contacting any bank, we are primarily interested in the level of security of the services provided insofar as we are talking about our Money Oh. Almost 70% of our country’s population cooperates with Sberbank of Russia, that is, they place deposits, take out loans, mortgages and use settlement and cash services, as well as self-service devices. Therefore, every client has a question about how bank employees ensure the safe operation of all systems. Let's try to consider in more detail the issue of bank security, as well as the telephone number of the Sberbank security service, which each of us can call for help.

What is a security service

In fact, the security service is an entire structure that performs a large number of functions. What is included in the powers of this structure:

checking potential borrowers and identifying fraudulent activities;
preventing theft of funds from bank accounts;
security of bank branches and collectors;
obstacle to hacking information services and systems remote maintenance;
online transaction protection.

That is, we can conclude that the security system of any bank is one of the most basic structures to which ordinary bank employees, as well as management, are subordinate. After all, the heads of the security department organize contacts with law enforcement agencies, internal authorities and heads of large enterprises.

Please note that the security service also checks clients and potential borrowers; it analyzes the data provided, checks credit history and the reliability of the data and documents provided.

Security service work

The main task of the service is to ensure the safe operation of all bank systems, including remote services, to protect clients from fraudulent activities by third parties, and to securely store information. To achieve high results, department employees conduct research, study problems and develop methods for solving them. That is, they study fraudulent schemes, the mechanism of their action and find ways to protect themselves. In addition, all contracts and other financial actions are carried out strictly under the control of security officers.

Another task of the department is working with overdue debts. Employees interact with loan debtors, inform them about the occurrence of overdue debt and its consequences.

In addition, if the methods of debt collection through information and notifications do not bring the desired result, then employees begin to search for possible ways to collect the debt using the debtor’s property or his income. If these measures do not bring the desired result, then the documents are then transferred to the legal department and the collection of overdue debts is carried out with the help of it in court.

The service’s powers also include providing safe work self-service devices, namely terminals and ATMs. If we talk about their safety, self-service devices are located in crowded places with high traffic, in protected areas. In addition, all devices are equipped with CCTV cameras. Although, sometimes even these measures are not enough, so the security service posts instructions on the safe operation of devices on the official website of Sberbank.

Important! If, when applying for a loan, the borrower provided forged documents or falsified information about himself, then security department employees can transfer his case to law enforcement agencies to initiate criminal proceedings.

Finally, the last task of the security service is to protect information system Sberbank from unauthorized intrusion by third parties or hackers. Moreover, today this is the most difficult task, given that there are quite enough such specialists in our country, and at the same time it is worth understanding that we are talking about hacking a system that stores information about all the finances of individuals and legal entities, as well as transactions on bank accounts. Therefore, department employees are forced to carefully monitor access to the system and block servers in moments of danger, and then take measures to protect them.

How to contact security

If you are looking for contacts of the Sberbank security service, then you are unlikely to be able to find them in open access, information is not posted online on the official resources of Sberbank. In principle, every client does not have to call the security service with their problems, because there is a hotline jar.

For example, if you suspect that a fraudster can gain access to your account, then you just need to block the card using mobile banking Sberbank online or through a hotline operator, these actions will be quite enough to protect your own finances.

We remind you that the Sberbank hotline number is 8-800-555-55-50 or 900.

In addition, if you are a bank client, then the protection of your funds is the responsibility of the bank itself, or more precisely, its security service. In any case, you can ask all your questions only to the hotline operators or managers at the bank branch, then your information will be processed by employees. Accordingly, each client does not need to directly contact security officers.

As for the incoming calls from the security department, it is also impossible to provide a list of them, for the reason that there are quite a lot of numbers. And in any case, even if you are a debtor and want to resolve the debt issue, you should call the hotline number.

Beware scammers! Information has appeared online that Sberbank clients are receiving calls from unknown numbers and introducing themselves as Sberbank security officers. They ask for confidential data, passport data, card number, CVC2/CVV2 code, PIN code and other information. Under no circumstances should the data be communicated to the interlocutor; these are scammers. Report the call to law enforcement and block the card.

To summarize, the security service of Sberbank of Russia is an important and integral structure that protects the entire organization as a whole, including clients. But there is no need for clients to keep in touch with this department, since the customer service is handled by the manager or call center operator, and you can solve all your problems with their help.

When contacting any bank, we are primarily interested in the level of security of the services provided insofar as we are talking about our funds. Almost 70% of the population of our country cooperates with Sberbank of Russia, that is, they place deposits, take out loans, mortgages and use cash settlement services, as well as self-service devices. Therefore, every client has a question about how bank employees ensure the safe operation of all systems. Let's try to consider in more detail the issue of bank security, as well as the telephone number of the Sberbank security service, which each of us can call for help.

In fact, the security service is an entire structure that performs a large number of functions. What is included in the powers of this structure:

checking potential borrowers and identifying fraudulent activities;
preventing theft of funds from bank accounts;
security of bank branches and collectors;
preventing hacking of information services and remote service systems;
online transaction protection.

Please note that the security service also checks clients and potential borrowers; it analyzes the provided data, checks the credit history and the accuracy of the provided data and documents.

Security service work

Another task of the department is working with overdue debts. Employees interact with loan debtors, inform them about the occurrence of overdue debt and its consequences.

The service’s powers also include ensuring the safe operation of self-service devices, namely terminals and ATMs. If we talk about their safety, self-service devices are located in crowded places with high traffic, in protected areas. In addition, all devices are equipped with CCTV cameras. Although, sometimes even these measures are not enough, so the security service posts instructions on the safe operation of devices on the official website of Sberbank.

Important! If, when applying for a loan, the borrower provided forged documents or falsified information about himself, then security department employees can transfer his case to law enforcement agencies to initiate criminal proceedings.

Finally, the last task of the security service is to protect Sberbank’s information system from unauthorized intrusion by third parties or hackers. Moreover, today this is the most difficult task, given that there are quite enough such specialists in our country, and it is worth understanding that we are talking about hacking a system that stores information about all the finances of individuals and legal entities, as well as transactions on bank accounts. Therefore, department employees are forced to carefully monitor access to the system and block servers in moments of danger, and then take measures to protect them.

How to contact security

If you are looking for contacts of the Sberbank security service, then you are unlikely to be able to find them because the information is not publicly available, online on the official resources of Sberbank. In principle, each client does not have to call the security service with his problems, because there is a bank hotline for this.

For example, if you have a suspicion that a fraudster may have access to your account, then you just need to block the card using Sberbank’s mobile bank online or through a hotline operator; these actions will be quite enough to protect your own finances.

We remind you that the Sberbank hotline number is 8-800-555-55-50 or 900.

Beware scammers! Information has appeared online that Sberbank clients are receiving calls from unknown numbers and introducing themselves as Sberbank security officers. They ask for confidential data, passport data, card number, CVC2/CVV2 code, PIN code and other information. Under no circumstances should the data be communicated to the interlocutor; these are scammers. Report the call to law enforcement and block the card.

The support service of Sberbank of Russia provides any information that interests clients around the clock, and also provides assistance and advice on any issues regarding banking services.

All complaints and requests are accepted by telephone or email, which allows applications to be registered in a single register. Thus, having submitted your appeal, you can always check the status of its consideration on the website or by telephone.

How to contact Sberbank of Russia support service

There are several ways to contact bank employees:

Toll free number 8-800-555-55-50 for calls from a mobile or landline phone. To resolve simple issues and restore access to personal account customers can use voice menu prompts. To communicate directly with the operator, press the appropriate button on the keyboard of your phone or simply wait until the system transfers you to a dialogue with a bank employee.
24-hour hotline via short number for Russian users of any mobile operator. To quickly access your personal data, it is recommended to prepare all the documents necessary for identification in advance of the call - bank card and Russian passport.
Telephone +7-495-500-55-50 in international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
Online support on the bank’s website or any social network(Sberbank support service "In contact with"). Using any social network or online support chat, remember that your personal data can get into the hands of attackers, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
Fill out an application using the feedback form with the support service on the company’s website. To send electronic application you should indicate the purpose of your appeal, the reason, the essence of the problem, your full name, date of birth, mobile phone and email address. You can also indicate which method would be most convenient for you to receive a response - via SMS, to email address or by phone.

After completing your application using any of the above methods, a bank employee must provide you with the application number.

You can check the status of such an application yourself on the Sberbank website or by calling any of the above phone numbers. Often, all customer requests are considered within 24 hours after they are submitted.

What issues are resolved by the Sberbank of Russia support service?

In most cases, bank clients seek advice and assistance, so such requests can be resolved instantly without waiting:

Blocking or unblocking a client’s card, as well as assistance when the card is captured by an ATM or is stolen and lost.
Current card balance and recent fund movements.
Service packages including bonus and credit programs.
Internet banking and work with mobile application.
Deposits, insurance, payments.

Remember that if your card is stolen, lost, or captured by an ATM, you must urgently contact Sberbank support to block your account and prevent fraudsters from using your funds.

If you have any questions regarding banking services, you can seek advice in any convenient way. If you encounter any difficulties when using the services, or if you want to file a complaint or other request for assistance, use the customer support numbers or the company’s official website.