Failed payment chat system error. Aliexpress payment error. Non-standard error codes on AliExpress

-> -> -> -> -> -> ).

Situation on May 16: They give coupons 4$ from 5$ ("DNV"), some get a second one for the same account (see links below). Payment often goes through, but there are also “busy” ones.

Hidden text

Links to coupons DNV 4/5$
After logging into your account, a banner should appear that will open a page with a DNV coupon, but if the coupon is not given, you can try to get it using other links. Also, some are given a second coupon for the same account:
sale.aliexpress.com/ru/__pc/VvFPuzgZHY.htm
sale.aliexpress.com/ru/__pc/mx4EjU7OuK.htm
sale.aliexpress.com/ru/__pc/MjcXXAqdP9.htm


Frequent problems with DNV coupons

Hidden text

When logging into your account, it requires confirmation by e-mail: "To protect your account, please complete the verification"

  • It's okay, it won't hurt to take and pay for the coupon (of course, if you have access to e-mail).
When logging into your account, it requires confirmation via SMS.
  • This is bad, most likely you won’t be able to get a coupon on this account (although there were cases when they did). Try to confirm, you can confirm dozens of accounts with one number.
When trying to take a coupon "Sorry! Only certain groups of customers can receive it"
  • Aliexpress doesn’t like this account, right now you won’t be able to get a coupon. But after a couple of weeks/months they can give it (there have been cases).
When trying to take a coupon, "Please use another device to sign in"
  • Aliexpress doesn’t like this account, but in April 2018 there were cases when a coupon was given after “clicking”. Or wait a while (days/weeks), then they may give it.
After payment, the order is closed immediately or after a while
  • The exact reasons are unknown, the most likely: IP address, dirty browser (try Incognito mode in Chrome or Firefox) or account. Sometimes it happens that such behavior occurs with the product of a particular seller, try ordering something else. Maybe because of the delivery address.
$4/$5 coupon only applies to order amounts of $10 or more
  • This happens to some users. The exact reasons are again unknown, perhaps due to the IP, delivery address or the account itself.
When I try to take a coupon I get OOPS! Looks like your account isn't authorized to view this page
  • Usually due to the IP address or a "dirty" browser, but there may also be a "general switch". If you log out of your account and try to log in, it will most likely require confirmation via SMS, after completing it there is a chance to receive and redeem a coupon.
Error when trying to payThe system is busy. Please try again later (order is closed)
  • Either there is a general “switch”, or the coupon cannot be applied to the product/seller (this happens for especially popular products), or some kind of individual blocking (IP, traces, possibly delivery address).

Explanatory dictionary on the topic

Hidden text

DNV- an abbreviated name for “Long time no see” coupons with a nominal value of $4 from $5. They give only to old accounts where there were purchases, created for example in February-September 2017.
BB- “big brother”, we mean the use of a PC, laptop (a device that does not have a mobile OS).
Busy/bisit- when, after paying for the order, it closes immediately or after some time (the money is returned within a month).
Browser coupons- taken through a browser on a computer or mobile phone.
VP- second space on Xiaomi smartphones.
Mobile coupons- taken only through the Aliexpress mobile application, only there they are packaged.
UCP- when you try to take a coupon, the message “Sorry! Only O limited G groups P buyers can receive it."
HP- newreg, that is, to receive a coupon you need to create a new Aliexpress account.
PIDU- when you try to take a coupon, the message " P please And use d other at entry device."
Switch- these are moments when absolutely all users are unable to take a coupon or pay for it.
Frositis/erysipelas- an unsuccessful attempt to place an order, when a sad red emoticon pops up after placing an order or writes something like order frozen, as a result of which the order is closed “for security reasons” due to the address, IP, phone number used.


The history of the most delicious Aliexpress coupons

Hidden text

The story may be incomplete and may not be entirely accurate.

  • December 2016. 4 coupons from $4.01 appeared (via mobile application).
  • January 2017. The denomination of the coupon depends on the country; for the Russian Federation they made 3 from 4 $.
  • February 2017. 02/10/17 they gave 10/10$ coupons for the USA, for 4 hours (+1 hour at night 02/11) they also shopped in the Russian Federation. The next day they removed it completely. On 02/17/17, 10/11 coupons for the USA appeared (via a carousel banner in the mobile application), shipping to the Russian Federation took 5 days. Coupons 4/4 "by invitation" have also appeared.
  • March 2017. 03/20/17 they started sending out links to coupons 4/6, 6/8, 10/12, 12/14 to the emails of old accounts (the highest denominations ran out quickly), payment via PC.
  • August 2017-May 2018. Denomination for the Russian Federation 4/5. New members are given only through the application; on PCs, coupons of the same denomination are popularly nicknamed “DNV” (“long time no see”).

Or if you are doing this for the first time, there is always a chance that a problem will arise when paying for your purchase. There are quite a few reasons why such situations happen. Usually the payment is not accepted by the system due to a system failure that occurs due to overload. Let's discuss what are the main reasons that are an obstacle to making a payment and how to eliminate them.

Why does it give an error when paying by card on Aliexpress?

Errors when paying on Aliexpress

Sometimes, when users try to make a transaction, they do not receive a one-time confirmation code, and then a logical question arises - what to do about it? First, you need to put aside all panic and do the following:

  • Open yours Personal Area on a banking website or e-wallet
  • Check whether the money has been debited, as sometimes the code simply does not arrive, but the payment is processed
  • If the payment did not go through, try repeating the process a little later; perhaps the system is too busy and cannot process the payment
  • If you paid several times for one order, the site administration will return your money, but this may take more than one day

Failed payment: reason - Aliexpress system error

Payment by card does not work on Aliexpress

In some cases Aliexpress It turns out that it has nothing to do with it and errors with payment happen due to the fault of the buyers themselves. Here are the most common reasons:

  • There are not enough funds on the card. During payment, the password is not received and the order cannot be finalized. Accordingly, in order for the problem to be solved, you need to top up your account with the required amount.
  • The bank rejected the payment. Usually this error appears if the card has expired or you wrote something incorrectly. If all the details are filled out correctly, then in this case the reason may already be on the bank’s side. In this case, contact the bank's contact center.
  • The operation is prohibited by the bank. This situation sometimes occurs with cards Visa Electron or Maestro. The bottom line is that banks are trying to protect customers from scammers on the Internet and therefore prohibit online shopping outside Russia. Thus, if you try to pay for an item abroad, the transaction will be automatically blocked. As an option, you simply have the service of paying for purchases via the Internet disabled. In this case, you just need to activate it with the help of bank employees.
  • Transaction limit exceeded. Each bank or payment system sets certain limits for transactions. If you have already exceeded the permissible threshold within a day or month, you will not be able to pay for the purchase. To increase the limit you need to contact the bank or use another card.
  • Suspicion of fraud. Sometimes banks, instead of limiting amounts, set a limit on the number of transactions performed. If you withdrew money during the day and paid in a store, then your online purchase may be rejected because the number of transactions has reached the maximum number.
  • The bank system is overloaded. If on Aliexpress There is a major sale, then there are more customers and, accordingly, orders on the site these days than usual, and therefore the system does not always cope with a huge number of transactions. In this case, you just need to wait a little and try to pay for the order again.
  • SMS notification is not connected. As a rule, payments for Aliexpress confirmed by entering a code from an SMS message. Accordingly, if notification from the bank via SMS is not connected, then you will not receive a password. To resolve the problem, activate the appropriate service.
  • The wrong one was chosen payment system . Even if you have all indicated the rule, but you made a mistake with the payment system, then Aliexpress will not accept payment.

Aliexpress server or network error when placing and paying for an order

Error when paying on Aliexpress

In some situations, the problem is on the side of the Aliexpress. The system may be temporarily unavailable. There is no need to do anything special in such a situation. You just need to wait a little and make the payment again. If the error does not disappear after some time, contact the site administration.

Another common reason is high system load due to large quantity purchases made at the same time. The payment acceptance service may not always work correctly. This error can also be seen when carrying out planned or technical work. Try making a payment using a different method or restart your browser.

Why there is a payment error on Aliexpress - other reasons

Other reasons for errors when paying on Aliexpress

Some users receive the following message when paying: "It is temporarily impossible to process the order". Usually the error appears in the mobile application. To ensure that the order is completed correctly, you can use your computer to complete the operation.

If you saw the inscription "Payment declined for security reasons", then this indicates that the administration Aliexpress thinks you are a fraud. In this case, you can solve the problem as follows:

  • Send a letter to the site administration and attach documents to it to prove that you are really the owner of the bank card
  • If your card is corporate, then additionally attach a business registration certificate
  • You also need an extract of transactions committed in Lately card transactions with at least one transaction made in favor of Aliexpress

Non-standard problems when paying on Aliexpress

Error appears very rarely ERR_EMPTY_RESPONSE. It appears when you log in to Aliexpress at the time of payment. To fix it, clear the cache in your browser and try logging in again.

Also, a payment error may appear when paying for the same order again. The point is that withdrawals and deposits do not occur simultaneously, but Aliexpress It takes time to check the translation. Therefore, you should not rush to pay for your order a second time if you see that the payment has not yet gone through. First of all, check your card balance and wait a bit. In rare cases, the payment may take up to three days to process.

When making a purchase, the user may receive a notification that his account has been blocked and payment has been cancelled. This may happen if you did not confirm your email when registering. Therefore, it is worth looking for a letter in the mail and going through activation.

If you don’t have a letter, then on the error page select "Appeal for account reactivation" and you will receive a new activation link within a few days.

For various reasons, various errors may occur when paying for an order on Aliexpress. This page contains the most common errors that occur when paying for an order on Aliexpress. They can appear for various reasons, but each error has its own code, which helps to identify and solve the problem.

So, let’s figure out what error codes on aliexpress mean. Errors when paying for an order have their own code, usually starting with IPAY_RS_10001_ХХХХ, where the last four digits indicate a specific problem.

Errors when paying for an order on Aliexpress

  • Error code: IPAY_RS_10001_2906 – Sorry, the payment was not completed. Reason: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) .
  • Error code: IPAY_RS_10001_2616 – not enough money
  • Error code: IPAY_RS_10001_2618 – Sorry, the payment was not completed. Reason: The operation is not authorized by the bank. (Error code: IPAY_RS_10001_2618)
  • Error code: PAY_RS_10001_2621 – Payment rejected
  • Error code: PAY_RS_10001_2626 – the order amount exceeds the limit/limit. Read more.
  • Error code: IPAY_RS_10001_2903 – The order amount exceeds the permissible card payment limit. Solution

Error codes on Aliexpress

We continue to study various errors related to payment for goods.

  • Error code: IPAY_RS_10001_3007 – The card number you provided is invalid. (Error code: IPAY_RS_10001_3007) Suggestion: Please make sure you pay with a valid credit card. If the problem persists, please try again using a different form of payment or contact the bank or agency that issued your card.
  • Error code: IPAY_RS_10001_3010 Invalid security code.
  • Error code: IPAY_RS_10001_3012 Not enough money (Not enough money)
  • Error code: IPAY_RS_10001_3017 The card issuer does not allow this operation
  • Error code: IPAY_RS_520000500 Sorry, the payment was not completed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.

Rate this article:

If you occasionally place orders at the largest Asian trading platform Aliexpress, you have probably encountered errors more than once when paying for your order. There are many reasons that can cause an error; usually the payment error code looks something like this: IPAY_RS_10001_ХХХХ, Where XXXX– the error code itself. Today we will try to analyze in as much detail as possible the most common errors and how to eliminate them.

By the way, recently, it allows you to save a lot on purchases, but now we’re not talking about that, let’s move on directly to the errors themselves.

Error codes on AliExpress

Error code: IPAY_RS_520000500— Sorry, the payment was not completed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.

Solution to the problem: An error occurred during payment authorization; this sometimes happens when the communication channels that process all payments on AliExpress are overloaded, or when bank gateways are overloaded. To fix the problem, you can try to pay for the order later or try to pay for it with another bank card (your own was recently issued), if you have one. Sometimes in in this case Changing browser may help.

A good alternative to paying for any goods on Aliexpress are, which work even when payment by any other means is not available.

Error code: IPAY_RS_10001_3017— The card issuer does not allow this operation.

Solution to the problem: First of all, check that the data you entered is correct. payment card. Most often this problem occurs when trying to pay Maestro cards and American Express. Try to pay for the order with a Visa/MasterCard card, if the same error occurs with these cards, contact your bank by calling the support number at back side cards - perhaps you simply do not have the service for making payments online.

Error code: IPAY_RS_10001_3012- The money is not enough. (Not enough money)

Solution to the problem: From the error decoding it is clear that the required amount for payment is not in your account. First of all, make sure you have the necessary Money on your card to pay for the created order. If the card is in a currency other than USD, for example in rubles, then you may run out of money due to the conversion rate, when the amount is approximate, equal to the purchase amount, in this case you need to top up your account or choose any other payment method convenient for you.

Error code: IPAY_RS_10001_3010 Security code is incorrect.

Solution to the problem: First of all, make sure you entered the CVV2 code correctly, you can see it on the back of your payment card, it is located immediately after the signature strip and consists of 3 digits. Some cards like Visa Electron and Maestro do not have a CVV code, it all depends on the issuing bank that issued the card. If you do not have a CVV code on the back of your card, this does not mean that the payment cannot be made, just call your bank and check whether your card is suitable for making payments on the Internet and what needs to be entered instead of the CVV code.

Error code: IPAY_RS_10001_3007— The card number you provided is invalid. (Error Code: IPAY_RS_10001_3007) Suggestion: Please make sure you pay with a valid credit card. If the problem persists, please try again using a different form of payment or contact the bank or agency that issued your card.

Solution to the problem: Most likely, when entering payment information, an error was made somewhere, for example, a typo in the first or last name, the full number of the card itself, or the expiration date. Double-check the correctness of the entered data and try to pay for the order again; if the same error appears, contact the technical support of the issuing bank.

Error code: IPAY_RS_10001_2903— The order amount exceeds the permissible card payment limit.

Solution to the problem: Bank protection worked. Most likely, you wanted to pay for an expensive item. Banks usually set limits on payment transactions using a card. This is done for your own safety, so that an attacker, having taken possession of your data, will not be able to instantly spend all your funds in a short time. To solve this, it will be enough to call the bank with a request to increase the payment limit on the Internet.

Error code: PAY_RS_10001_2626— the order amount exceeds the limit/limit.

Solution to the problem: Error similar to IPAY_RS_10001_2903, solution methods are similar, can be resolved by calling tech. Bank support, opening hours are usually around the clock.

Error code: PAY_RS_10001_262 1 — Payment rejected.

Solution to the problem: Most likely, the card type was selected incorrectly, although all other data was entered correctly, check again whether the card type was selected correctly, so by selecting the “Visa” type and entering the “MasterCard” data, you can get this error. This error can also occur when trying to pay with Maestro/Visa Electron cards, so it’s best to get yourself a standard Visa/MasterCard bank card.

Error code: IPAY_RS_10001_2618— Sorry, the payment was not completed. Reason: The operation is not authorized by the bank. (Error code: IPAY_RS_10001_2618) Recommendation: Please make sure you are using a valid card. If the problem persists, contact your bank or card issuer. Or use another payment method.

Solution to the problem: Most often, this error can be encountered when using a salary bank card to pay for an order on Aliexpress, which has default limits on transactions. online payments. This is understandable, such cards are usually designed only for withdrawing cash from an ATM. Just call your bank and ask if you can pay with this card online and ask to lift the ban. A similar error can also be encountered in the case of payment Visa cards Eltctron/Maestro, these cards are not always suitable for paying for goods on Aliexpress.

Error code: IPAY_RS_10001_2616- not enough money.

Solution to the problem: Make sure you have the required amount on your card using mobile or internet banking; if the amount is not enough, try paying with any of the other proposed methods Qiwi Wallet (Qiwi wallet), Yandex.Money or using Western Union. Even if the amount on the card is sufficient, you can say but take into account the conversion rate on the day of payment, this can cause a similar error. Current conversion rates can be found on your bank's website.

Error code: IPAY_RS_10001_2906— Sorry, the payment was not completed. Reason: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.

Solution to the problem: The most common error that can occur when making payments, even if all the data is entered correctly, you can encounter this error. The reason for this is the Alipay payment system owned by Alibaba Group, which processes all payments made on the company’s websites. An error can occur for various reasons - technical work, scheduled updates of the system itself, or simply overload, because thousands of purchases are made on AliExpress every minute and the system cannot always process them all correctly. Therefore, you can wait a little and try to pay for your order later, and if nothing happens later, then try to find this product from another seller and make a payment. Sometimes changing the browser can help in this case. If all of the above does not help, but you need this particular product, then turn your attention to alternative payment methods such as (Yandex.Money, Webmoney, Qiwi, Bank transfer/payment through a bank or using Western Union)

Error code: IPAY_RS_7777— Sorry, we are temporarily unable to process your order. Reason: Sorry, the payment was not completed. The system is temporarily unavailable. Please try to pay again. (Error code: IPAY_RS_7777)

Solution to the problem: Most often, this error can be encountered when trying to pay for your order through the available App Store and Play Market. If you encounter this error when paying using your smartphone or tablet, just try to make the payment again using your computer, and if a similar error occurs on your computer, changing your browser may help. Another reason for this error may be an additional option one-time passwords, which you need to get from your bank, in any case, if none of the proposed methods help, the problem can always be solved by calling the bank’s technical support, where they will tell you exactly what the problem is.

Non-standard error codes on AliExpress

Error code: ERR_EMPTY_RESPONSE— Occurs when trying to log in to the site.

Solution to the problem: Clearing cookies and cache in the browser, you can use hotkeys CTRL+SHIFT+DEL. After which a window will appear where it is best to mark “All” and click “OK”, then log in again on the Aliexpress website and complete the payment.

Error: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order— order duplication.

Solution to the problem: Most likely, the order has already been paid for earlier; you can check this in the My Orders section after logging into the system. If the order is still not paid, try clicking the “Pay” button next to it again and complete the order.

Error: Your account is temporarily unavailable due to security reasons– Your account is blocked.

This usually happens because after registration you did not activate your account by clicking on the link in the letter that AliExpress sends immediately after registration. In this case, you need to go to your email and look for a letter from aliexpress with an activation link.

If you still can’t find it, you can try alternative way– go to your account on aliexpress, find the “My Aliexpress” tab, then “Edit profile”, after that you will see the “Click here to confirm” button, after which you will receive a second activation letter, where you will need to click on the link from the letter, thereby confirming your account on aliexpress.

And if, after following all the above instructions, you still cannot log into your profile, then click on “Appeal for account reactivation”, then fill out the form and wait about 5 days, usually much less and it will still come to your e-mail email with activation link.

When there is no time to wait, but you need to buy right now, sometimes it’s easier to register, but keep in mind that for this you will also have to register a new mailbox.

Error: Reason: An unknown error has occurred. Solution: Please try again later.- Unknown error.

Solution to the problem: It usually occurs when the system fails and can be solved very simply - by re-ordering.

Error: Error 404– This page was not found or does not exist.

Solution to the problem: It occurs if the link address leads to a non-existent page, most likely it has already been deleted. If the link leads to a product, then it’s okay, most likely it’s already sold out and Aliexpress has deleted this page, but if the link is to the store of one of the sellers from whom you ordered the product, but it didn’t arrive, then it makes sense, then most likely you encountered a scammer, as a result of the investigation, Aliexpress will return your money.

(function(w, d, n, s, t) ( w[n] = w[n] || ; w[n].push(function() ( Ya.Context.AdvManager.render(( blockId: "R-A -184100-2", renderTo: "yandex_rtb_R-A-184100-2", horizontalAlign: false, async: true )); )); t = d.getElementsByTagName("script"); s = d.createElement("script "); s.type = "text/javascript"; s.src = "//an.yandex.ru/system/context.js"; s.async = true; t.parentNode.insertBefore(s, t); ))(this, this.document, "yandexContextAsyncCallbacks");

When placing an order, the buyer is increasingly faced with a relatively new problem - an error occurs when paying on Aliexpress. How to understand the meaning of the error and how to fix it?

Major error codes are designated as IPAY_RS_10001_ХХХХ. Let's look at some of them.

  1. Error code IPAY RS 10001 2906 - payment was not made, the system is temporarily unavailable and Error code: IPAY RS 520000500. The most common error if payment for the order is made:
    • Visa plastic card;
    • MasterCard plastic card;
    • Qiwi wallet.


    This is due to the fact that the Alipay payment system does not always work correctly, so technical failures and system overload “block” the payment. The solution is simple - pay for the purchase with another means of payment or try to pay later. You can also make a purchase again or search for a similar product on the site.
  2. Error code IPAY RS 10001 2917 – you cannot pay for your order, contact your card issuer. There is nothing complicated here - call the bank that issued your card and ask to activate the Internet payment service.
  3. Error code IPAY RS 10001 2918 - the payment was not completed, the operation was not authorized by the bank. Causes:
    • the card is invalid;
    • Internet payment service is not connected;
    • The card does not support the function of purchasing in online stores.

    Call the branch of the bank that issued the card. Find out and eliminate the reason and repeat the payment.

  4. Error code IPAY RS 10001 2621 - payment rejected. Most likely, you mixed up the card type when making the payment. Check your selection and try again. If the error appears again, contact the bank that owns the card.
  5. Error code IPAY RS 10001 2626 - order amount exceeds the limit and error code IPAY RS 10001 2903 - order amount exceeds the permissible card payment limit. The payment limit on Visa and MasterCard cards is set by the bank for your safety. Call your operator and ask to raise the limit. You can also use another means of payment.
  6. Error code IPAY RS 10001 3007 - the card number provided is invalid. You may have made a mistake when entering your card number. Double-check the correctness of the data and repeat the payment. A repeated error can be corrected by contacting the bank.
  7. Error code IPAY RS 10001 3010 - invalid security code. This code (CCV2) can be found on the back of your credit card. There is no code - call the bank and ask about the possibility of online purchases with this card.
  8. Error code IPAY RS 10001 3012 – insufficient funds. When this code appears, check the cash balance on the card. If you have enough money, try again or use a different means of payment.
  9. Error code IPAY RS 7777 - your order is temporarily not being processed, the payment was not made. The system is temporarily unavailable. This error occurs when making purchases using mobile application Aliexpress Mobile. Update the application or log in to the site using a different browser. Also, when paying for an order with a Sberbank of the Russian Federation card, when you need a one-time SMS password. It comes if connected mobile bank. A list of one-time passwords can also be obtained from an ATM.

  10. Error code Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order. Most likely, you are trying to pay for an order that has already been paid. Check it out in the My Orders section.
  11. Error code ERR EMPTY RESPONSE. It happens when you log in to the site. Just clear the cache in your browser.
  12. The error code Your account is temporarily unavailable due to security reasons means that the account is blocked because your account has not been activated. Look in your mail for a letter with an activation link, follow it and complete the registration.
  13. Error code Reason: An unknown error has occurred. Solution: Please try again later. Just order the desired product again.
  14. Error code Error 404 - page not found, product, store or seller deleted, does not exist. Most likely, the Aliexpress administration removed the unscrupulous seller. You should get your money back soon, but hurry to open a dispute to be on the safe side.

Share your experience in solving problems with errors in the comments.

Share