In accordance with the Law “On the fundamentals of protecting the health of citizens in Russian Federation» every patient has the right to choose medical organization .

You can be assigned to a clinic no more than once a year (except in cases of change of place of residence or place of stay).

HOW TO JOIN THE POLYCLINIC?

Option 1. Online

• Application for attachment can be submitted to in electronic format In chapter “Services” on mos.ru
• The period from the moment of submitting the application until attachment and the possibility of remote registration with specialists of the selected medical institution is 3 days.
• You can apply only on your own behalf.
• The service is available to users over 18 years of age who have a valid Moscow compulsory medical insurance policy.

Option 2. In person

• The patient or his representative must personally submit an application for attachment to the selected clinic.
• The clinic that accepted the application verifies the specified information.
• Upon completion of the check, the clinic notifies the patient of the attachment.

Do I need to disconnect from my previous clinic?

NO. If a patient changes clinics, there is no need to disconnect from the previous one; the selected clinic itself will request all the necessary medical documentation.

What documents are needed when applying?

When submitting an application you must provide originals of the following documents:

For citizens of the Russian Federation aged 14 years and older:

• passport of a citizen of the Russian Federation or temporary identity card of a citizen of the Russian Federation, issued for the period of registration of the passport;
• compulsory policy health insurance.

For children (under 14 years old) who are citizens of the Russian Federation:

• birth certificate;
• identification document of the child’s legal representative;
• compulsory medical insurance policy for the child.

For a citizen representative:

• an identity document and a document confirming the authority of the representative.

In case of change of residence:

• document confirming the fact of change of residence.

HOW TO JOIN A WOMEN'S CULTURE?

In order to join the antenatal clinic, the following documents are required:

• passport;
• compulsory medical insurance insurance policy;
• SNILS (if available)

With the collected package of documents, you must personally contact the selected antenatal clinic and fill out an application for attachment.

Currently, it is not possible to register for an antenatal clinic online. The application for attachment can be completed in advance by downloading the form.

The antenatal clinic will check the information provided in the application within 4 working days. The patient will then be notified of the assignment within 2 business days.

Today, most city clinics (public and private) operate free service make an appointment with a doctor online. There are several ways to receive a coupon without leaving your home - through the hospital website or a specialized Internet portal. Step by step instructions with a description of the actions are presented below.

The easiest way to get to almost any doctor in a public hospital is through the State Services website. First you need to register on the portal and enter the data of 2 documents:

• passports;

From now on, you can use the portal, including to make an appointment with a doctor. However, a number of functions (enrolling a child in kindergarten, obtaining temporary or permanent registration and many others) will not be available - to receive them you need to confirm your data in the Service Center or in the Internet banks of Sberbank, Tinkoff, and Post Bank.

Step-by-step instructions for making an appointment with a doctor through the State Services portal next:

The policy series is not assigned to all documents, but everyone has a number as a unique combination of numbers. Its location depends on the document sample - the old one is at the bottom, the new one is at the top, as shown in the figure.

Method 2. Through a medical portal or hospital website

This free service is similar to the one that private clinics have been providing for a long time: each patient can visit the website of a medical institution and issue an online voucher to almost any specialist.

Through specialized portals

Today there is a large number of specialized portals, with the help of which any patient can get an appointment with a doctor within 1 region or city. To do this, just enter your policy details, date of birth and full name, for example:

On such portals, you can also create a personal schedule, where you can enter all notes about visiting the doctor, cancel applications, view current lists of medications for preferential prescriptions, etc.

Expert opinion

Salomatov Sergey

Real estate expert

It is not recommended to transmit personal data (passport, SNILS) and others on third-party sites for security reasons.

Via the hospital website

Another option is to enter the name of a specific medical institution in the search bar of your browser, for example, “Polyclinic 84 Moscow,” and then make an appointment through the website of this hospital. As a rule, such a service does not require registration, much less the transfer of personal data.

Questions and answers

There are still many questions asked about the online appointment booking process as the patient registration system does not work in all cases. For example, situations often arise when it becomes impossible to register from home at a specific clinic (even in major cities). Answers to the most common questions about the service are provided below.

Receive medical care not at your place of residence

According to existing legislation and regulatory documents Ministry of Health of the Russian Federation, each citizen can be assigned (i.e., stand on the site) to only one clinic. By default, it is considered that a person is assigned to a hospital located at his place of residence. Therefore, if you need to make an appointment to visit another institution (in a different area or region), the system will display the following error.

At the same time, the patient can get to the doctor in this case, but first he needs to go through the attachment procedure, i.e. stand on the site. To do this you only need 2 documents:

• passport;
• compulsory medical insurance policy.

In the case of a minor, you must also take the original birth certificate. To attach to a new site, it is not necessary to have even temporary registration in another city/district/region. There is also no need to provide your medical card– hospitals exchange data independently. Although the patient has the right to independently deliver the card by writing an application addressed to the chief physician.

At the same time, the applicant needs to be prepared for the fact that the hospital may refuse to enter the station. This is possible only for one reason – the number of patients exceeds the standard indicator. In this case, you should try going to another medical facility. As for receiving emergency care, this type of medical services Such rules do not apply - you can urgently call a doctor at any time and anywhere in the Russian Federation.

Expert opinion

Salomatov Sergey

Real estate expert

You can change the clinic in this way no more than once a year. The exception is cases of relocation, when a citizen changes the address of permanent or temporary registration - then you can constantly re-register for new areas an unlimited number of times.

Find out the clinic to which you are attached

This service is also available on the State Services website. It will be useful for patients who often change their place of residence or clinic, as well as in cases where the move occurred recently, so the documents to the new hospital may not have arrived in time. To find out the address of a specific medical organization, you must select the appropriate service from the catalog on the main page.

Then click “Get service”.

Enter your full name, date of birth and policy number.

Then, as a result of the check, you can see the address and name of the medical institution. However, sometimes the service refuses to provide this service.

Make an appointment for someone else

This can also be done on the State Services portal. Each person can use their Personal Area in order to register another patient who is assigned to a specific clinic. This could be an elderly person who cannot work on a computer or smartphone, a child, etc. To sign up, you just need to click “To another person” in the selection field and then fill out their details. The further procedure is exactly the same.

Good afternoon, dear readers. How much suffering a regular trip to the clinic or to see a doctor brings. You have to stand in line for a particularly long time to make an appointment with a doctor. But the time has come when you can make an appointment with a doctor via the Internet.

Many are still skeptical about this, of course, because you can just call and make an appointment. Well, yes, if the receptionist always answered the phone. IN Lately In general, you have to make an appointment a month in advance.

It’s okay if it’s not urgent, but if something hurts, should I wait a month? Sometimes you can’t even stand it for two weeks. This has always infuriated me, so I have to go through connections, or just brazenly skip the line. Of course this is bad, but we are forced to do what.

Not long ago, my wife and I learned that recording via the Internet works effectively and relieves several painful problems. In particular:

• There is no need to rush to go to the clinic. All you need to do is go to the desired website at any time of the day and fill out the registration form.
• No need to stand in line. Registration via electronic registration will take a couple of minutes.
• You will not encounter rudeness at the register or in line.
• All you need: internet, policy, SNILS and passport data.

In addition, as I understand it, a separate entry is always left in the electronic queue. Simply put, the situation is this: I call on the phone to make an appointment with a specialist. They say registration is only after a month, but if you want earlier, then register online.

Okay, I go to the clinic’s website, find a doctor, and here it is: there is an appointment in a little over a week. Wonderful! A couple of minutes and I'm signed up. Then I absolutely calmly come to the appointment, they are already waiting there and no problems.

And my nerves are intact and my psyche is not shaken, I came at the right time and received a consultation. Amazing. But there is one, maybe two BUT.

Firstly, not everyone knows about electronic registration. Or some people don’t trust this method of making an appointment with a doctor via the Internet. Try it yourself in your city and, if everything is successful, tell your relatives or friends, if necessary, help them figure it out.

Secondly, this form of recording is difficult for pensioners and elderly people. Yes, in general, to all those who are not good with computers and really only trust face-to-face communication. Here the only thing that can be advised is: do not be indifferent yourself. If you figured it out yourself, then help your relatives, parents, or just people you know.

It won’t take much time, but you will do a good deed. Here’s another reason why it’s useful to register yourself through the registry, in my opinion:

• The clinic's reception desk itself is unloaded: the queue becomes smaller, which makes it easier for older people to get advice at the reception desk.
• You shouldn’t sit in the hospital for days and wait and watch your turn. Just come to your appointment at the appointed time, a little earlier, then there will be less crowding in the corridors.
• And maybe the people at the reception will be kinder, since I will spend less nerves on an angry queue and endless phone calls.

How to make an appointment with a doctor online.

In order to make an appointment with a doctor via the Internet, you need to go to the website of the desired clinic and leave a request in the appropriate box.

However, not everything is so simple and not everyone will immediately understand the new electronic system, perhaps. Below are the basic steps for using it quickly and correctly.

To get started, here's what you should have:

• Access to the Internet;
• Know the clinic;
• Know the doctor;
• Recording form;
• Documents: passport, SNILS, policy, number electronic card(not always).

Step 1: Use a search engine.

Enter the name of the desired clinic. Let's say you're sick, but no one canceled work, and there's no way you can spend the whole day waiting in the hallway. That is why you decided to make an appointment with a therapist in Moscow via the Internet.

In this case, the first thing you need to do is visit the website of the required city clinic. Naturally, you don’t know it by heart, so you’ll have to use one of the popular search engines. Almost all modern hospitals have already acquired a similar service, which means the search will not take much time. Next, use the site navigation and start making an appointment with a doctor online by filling out the appointment form.

Step 2. Select the right doctor.

Choose the doctor you want to see carefully. It is no secret that not every doctor fits the stated category and can treat you correctly. Therefore, you need to think about whose hands you trust with your life.

Having a clinic website allows you not only to make an appointment, but also to view information about the doctors who work there. This way, you can read about their education, work experience, level of qualifications, and so on.

Step 3. Fill out the registration form.

Making an appointment with a doctor via the Internet is carried out by an electronic registry, which also allows visitors to view the doctor’s schedule, which will help them choose the right day and time of visit.

It is this information, as well as personal passport data, that must be entered into a special form to make an appointment at the clinic. To do this, you will need to keep documents with you.

If at least one of these points is missing, making an appointment at the city clinic will be impossible.

Step 4. Consider the nuances.

Each clinic has its own rules for making an appointment.

For example, there are many medical institutions, where online registration is not made for people who have not previously been their patients and have contacted them for the first time. This problem arises due to the fact that your personal data is not entered into their electronic database, and in the form for making an appointment there is such a mandatory item as “patient card number”. Accordingly, you simply will not be able to visit the doctor you need.

To solve this problem, call contact phone number and get advice on what to do in this case.

By the way, if you have problems filling out the fields or the system produces errors, you can also make an appointment with a doctor by phone.

Step 5: Confirm your entry.

After completing all the previous steps, your request will be entered into the database and will be processed within half an hour. Or maybe less. After this, a representative of the medical Internet portal will call you back and clarify all the information that you previously provided in the request. Or maybe they won't call. In any case, you can check the correctness of the entry on the same website.

Some people consider this procedure a waste of time, but in fact, it will prevent all possible misunderstandings in the future.

Imagine that you accidentally made a mistake in your passport number or insurance policy. In some clinics, with particularly strict internal rules, you may not be accepted and it may turn out that you wasted a lot of time and money on travel, and besides, the health problem will remain.

Step 6. All that remains is to come to the drink at the right time.

We made an appointment with a doctor via the Internet at the clinic. The same queues await you there. Be prepared for the fact that a barrage of dissatisfaction and demands to keep in line may await you at the doctor’s office.

In such an atmosphere, even the strongest person can become confused and succumb to provocations. The main thing is not to get into arguments, but also don’t let your natural modesty and shyness take precedence over common sense. Remember that thanks to preliminary online registration, you have every right to immediately go to the desired office at the agreed time without queuing and without the help of reception staff.

Therefore, cast aside your doubts, explain the situation to the other patients and go inside. It’s much easier in our clinic; a nurse comes out and asks the names of those who have an appointment and should come soon. And then I just call you by last name. The main thing is to arrive a little earlier than the appointed time.

How to make an appointment with a doctor through the State Services portal?

You can make an appointment even easier and more reliably through the State Services portal. It’s true that you can’t make an appointment with all doctors there yet, but the most frequently visited doctors are:

• pediatrician;
• therapist;
• gynecologist;
• surgeon;
• psychiatrist;
• dentist (pediatrician, therapist, orthopedist, surgeon)…

Maybe this list has already expanded, you need to check for yourself.

Now we perform a few simple steps and an appointment with a doctor via the Internet will be completed.

That's all, the appointment with the doctor via the Internet was successful. Now you can check the recording. To do this, click on your name in the top right and click on the item on the left “My Health”. There you will find all the information about making an appointment with a doctor.

How to cancel an appointment for a premium on the State Services portal.

Anything can happen in life, the doctor was wrong, you changed your mind, they don’t let you go at work, and so on. You may have to cancel your appointment. To do this, you also need to follow a few simple steps and everything will be fine.

1. Log in to the State Services portal using your password. Select the “My Health” item (where the record was checked) or through the service catalog and find that same doctor’s appointment.
2. There you can see all the details of the registration for the premium and if you need to reschedule the registration for another time or cancel the registration completely.

So we looked at how to make an appointment with a doctor via the Internet, even when using the State Services portal. Everything is much simpler than it seems and the main thing is that it saves a lot of time and nerves. We advise everyone to try this recording.

That's all for us, leave your comments below, write if it worked for you or if you have any problems, describe it too, we'll try to figure it out together.

Also read us on our channel in Yandex.Zen and join us on Odnoklassniki. Bye bye everyone.

Based on materials from: evrikak.ru

How to make an appointment with a doctor at a clinic via the Internet. updated: February 19, 2018 by: Subbotin Pavel

Galina Aleksandrovna Gurzhiy

I would like to express my deep gratitude and deep bow to Doctor with a capital letter S.V. Kuzmina. for an attentive, sensitive and caring attitude towards patients, the patient’s problem, empathy, humanity and most importantly, a sincere desire to help. Please give an honorable mention to S.V. Kuzmina. for high professionalism and provision of qualified care to patients. Thank you!

Cherkashina Galina Aleksandrovna

After several months, which for me turned into moments of despair and hope, I would like to express my sincere recognition and gratitude to the ultrasound doctor Natalya Vladimirovna Matveeva. I can’t even imagine whether I would be healthy now if I had not had an appointment with doctors at clinic No. 121 (branch No. 2) on open day. I was urgently provided with assistance in undergoing tests and other procedures in preparation for the operation. After the operation I feel fine. Immediately after the operation, I expressed gratitude to the doctor who saw me. Now I also think: you need to be fair and grateful in order to also mention the doctor Natalya Vladimirovna Matveeva. Thank you!

Burenkova Olga Borisovna

Good afternoon. I would like to express my deep gratitude to the nurses of polyclinic 121 branch 2. I would like to note the well-organized work of the nurses, the constant desire to qualitatively improve the level of performance of services for patients. There are practically no queues at nursing stations; nurses work very harmoniously and competently. I would like to wish them health, patience and success in their difficult work!

Shandorin Oleg Alexandrovich

Hello! I would like to express my deep gratitude to the urology doctor Timirkhan Avalievich Bakhoev for his highly professional approach both to the initial examination and during the treatment process itself. He consulted, prescribed examinations to identify the cause of the anxiety, and then prescribed treatment, which of course helped with a complete recovery. A specialist in his field, many thanks to him!!

Romanov Artem Yurievich

Hello! I would like to express my deep gratitude to Timirkhan Avalievich Bakhoev for his professional approach, sensitive and attentive attitude towards the patient. Thank you very much! There should be more doctors like this!

Kasyanova Olga

Good afternoon I would like to express my gratitude to nurse G.K. Abdulyan for her attention and kindness. A calm, positive woman, always ready to help. Thank you very much that such employees work at your clinic No. 121.

Sumenkov Anton Olegovich

I would like to express my gratitude to the head of the branch, Li Veranika Vladimirovna! Veranika Vladimirovna thank you for your help! Veranika Vladimirovna is ready to help everyone who comes to her, she doesn’t hide from visitors, and this is very important! I am glad and calm that our clinic is managed by a sympathetic person!

Kolyaskina Ekaterina Vladimirovna

Good afternoon I would like to express my deep gratitude to the help desk! I called the helpline just to clarify the available slots for an appointment with a surgeon, I was offered all open appointments for two weeks. The girl on the phone was friendly and polite, and after listening to my question, she offered several options for solving it. She offered to clarify the necessary information for making an appointment and call back later. After calling the line back, I got to the same girl and made an appointment. Thus saving time. For which thank you very much, because... I work and there is no way to come and make an appointment. Thanks a lot, good quality service, keep it up! I was very pleased, there are more employees like this!

Since December 2012, a single telephone number has been operating in the Ryazan region for making appointments with specialists from clinics in the region. Number 555-003 complements the online service introduced as part of the healthcare informatization program and allows patients for whom the Internet is not available to reserve a date and time for a doctor’s appointment. The head of the call center, Natalya Maksimova, told the correspondent of the website portal about the new service for Ryazan healthcare.

— Natalya, how was the call center created?

— The healthcare informatization program, which was implemented in the Ryazan region in 2010-2012, envisaged the creation of a call center for citizens, which would be included in the general infrastructure. Within government contracts joint efforts of the Ministry of Health of the Ryazan region, OJSC Rostelecom, the Belgorod developer of medical information system SoftTrust LLC and its Ryazan representative Empirikon LLC, such a structure was created.

— What goals and objectives are assigned to the call center?

— The main task is to help citizens make appointments with doctors at clinics. This service is already available for all city institutions and most central district hospitals. During March, the coverage of primary outpatient clinics with this service will become one hundred percent. In the future, clinic patients who contact the call center will be able to receive complete and up-to-date information about services, legal aspects of medical care, and the hours and operating procedures of not only outpatient clinics, but also hospitals. The information components of the service will continue to expand in the future. A structure such as the created call center will undoubtedly relieve clinics of requests for reference information.

— What forces and means are planned to carry out this activity?

— The call center is common part all healthcare institutions medical information system. Our operators have direct access to all current schedules and appointment schedules for specialists at all clinics in the region. The single number 555-003 is multi-channel and is designed for up to 2000 calls per day. Currently, the call center employs six operators, but in the very near future the staff will be expanded to 20 people. Vacancies are open and we welcome new employees!

— What does a person who plans to use the services of a call center need to know?

— First of all, the applicant must have a compulsory medical insurance policy, know its number and be assigned to the clinic in which he wants to enroll. Without a policy number, preliminary remote registration is not possible. In addition, registration is carried out only for an initial appointment with a local therapist, gynecologist, ophthalmologist, surgeon and dentist. Registration for a follow-up appointment can only be made at the clinic with a doctor’s referral. And 30-40 minutes before the appointment, the patient must contact the clinic reception to receive a reserved coupon.

— How else can you make an appointment with a specialist at the clinic?

— The call center complements the online services available on the Internet. You can make an appointment through the portal public services, through the website www.2dr.ru or directly on the website of the medical institution. A complete list of addresses of all healthcare institutions in the Ryazan region can be found on the portal of healthcare institutions of the Russian Federation.

— What problems do you encounter when working with Ryazan residents?

— Our service is new, so naturally we have to answer a lot of questions. Frequently listen to complaints about the work of medical institutions. It's a pity that we can't always help solve all the problems that people come to us with. But we always redirect those who apply to the structures where they will receive the necessary assistance: in the administration of medical institutions or at “ hotline» Ministry of Health of the Ryazan region. Our employees operate only with the schedule data compiled by the clinics, and we cannot in any way influence the number of coupons and the time allocated for appointments.